We offer 24/7 remote support to our valued customers. This option allows our technicians to access your computer remotely and fix the problem.
Charges are $60.00 the first half-hour (minimum), or $80.00 per hour.
If you agree to these charges and would like to use this service, please follow these steps:
- Contact Galaxy Computers at 208-237-1212. Have your credit card number ready.
- The technician will provide you with a 9 Digit Support Key, you will need to enter this in the box below, along with your name.
- Click Accept. Note that clicking this button means you agree to the charges listed above.
- The GoToAssist Launcher will be downloaded. You need to run this.
- Internet Explorer/Microsoft Edge: Click Run in the bar along the bottom of the window.
- Firefox: Click the blue arrow in the upper right hand corner of the window, then click on GoToAssist Launcher.
- Chrome: Click on GoToAssist Launcher in the lower left hand corner.
- When prompted, click Yes to allow the GoToAssist Launcher to make changes to your computer.
- It will then prompt you to allow Galaxy Support to join the session, click OK.